FAQ’s
1. How long does it take to receive my order?
All Walter Jackets products are made to order. Production usually takes 12 to 15 business days after payment confirmation. After dispatch, estimated transit time is usually 3 to 5 business days for most supported destinations. The total estimated time from order placement to delivery is usually 15 to 20 business days.
2. What payment methods do you accept?
Walter Jackets accepts Visa, Mastercard, and American Express. All prices are listed in USD, and the final amount, including applicable taxes and shipping, is shown at checkout before you confirm your order.
3. Do you ship worldwide?
Yes, Walter Jackets ships worldwide. If your country is not available at checkout, please contact us at info@walterjackets.com before placing your order. International customers are responsible for any customs duties, import taxes, or local fees charged by their country.
4. Are there any hidden shipping costs?
No, there are no hidden shipping costs. A flat shipping fee of $25.00 USD applies to all orders worldwide. Shipping costs are displayed at checkout before you confirm your order.
5. What sizes are available?
Most Walter Jackets products are available from XS to 4XL. Custom sizing may be available on selected products. Please review the size options and size guide on each product page before placing your order.
6. What is your return policy?
Walter Jackets offers a 30 day return window from the date of delivery. Because our products are made to order, returns are accepted according to our Refund and Exchange Policy. Eligible return reasons may include defective or damaged items, wrong items, items significantly different from their description, or approved sizing related issues.