Refund & Exchange Policy
Last Updated: July 7, 2026
At Walter Jackets, we want customers to feel confident when placing an order. This Refund and Exchange Policy explains how returns and refunds are handled for purchases made on walterjackets.com.
By placing an order on our website, you acknowledge that you have read and understood this policy.
1. Return Window
Walter Jackets accepts return requests within 30 days from the date of delivery.
Return requests made after 30 days of delivery will not be accepted.
2. Return Eligibility
To be eligible for a return, the item must be:
- Unworn, unused, unwashed, and unaltered
- In its original condition
Returned with tags attached, where applicable - Free from odors, stains, damage, or signs of use
- Returned in its original or equivalent protective packaging
Items that do not meet these conditions may be rejected after inspection.
3. Reasons for Return
Walter Jackets accepts returns for both defective and non-defective products, as long as the item meets the eligibility conditions above and the return request is made within 30 days of delivery.
Eligible return reasons may include defective items, damaged items, wrong items sent, items significantly different from the product description, sizing concerns, or customer preference.
4. How to Request a Return
To request a return, contact us at info@walterjackets.com within 30 days of delivery.
Please include:
Your order number
Your full name
The reason for your return
Clear photos of the item if the item is defective, damaged, wrong, or significantly different from the product description
We will review your request and respond within one business day.
Do not ship the item back before receiving written return approval from Walter Jackets. Returns sent without prior approval may not be accepted.
5. Return Method
All approved returns must be sent by mail.
We do not accept in-store returns because Walter Jackets does not operate a physical retail store for returns.
Once your return request is approved, we will send you return instructions by email.
6. Return Shipping Cost
For approved returns, Walter Jackets will cover the return shipping cost.
Where available, a return label will be provided by email. If a return label is not available for your location, we will provide return instructions and arrange a reasonable return shipping solution.
7. Restocking Fee
Walter Jackets does not charge a restocking fee for approved returns.
8. Refund Processing
Once we receive and inspect the returned item, we will notify you by email whether the return has been approved.
Approved refunds are processed within 7 days after the returned item has been received and inspected.
Refunds are issued to the original payment method only.
Depending on your bank or card provider, it may take additional time for the refund to appear in your account after we process it.
9. Exchanges
Walter Jackets does not offer direct exchanges.
If you need a different size or item, please request a return within 30 days of delivery. Once your return is approved and processed, you may place a new order separately.
10. Non-Returnable Items
The following items are not eligible for return:
- Items returned after the 30-day return window
- Items that have been worn, used, washed, altered, or damaged after delivery
- Items with odors, stains, or signs of use
- Items returned without prior written approval from Walter Jackets
- Items not returned in acceptable condition after inspection
11. Cancellations
Order cancellations are handled according to our Terms and Conditions.
Cancellations requested within 24 hours of placing the order are eligible for a full refund.
Cancellations requested after 24 hours may be subject to a deduction of up to 40 percent of the order total, depending on the production status of the order.
Orders that have already been dispatched cannot be cancelled. Once dispatched, the return process described in this policy will apply.
12. Contact Us
For any questions about returns, refunds, or your order, please contact us:
Walter Jackets
MatrixPro Holdings Inc.
341 W Kathleen Dr, Des Plaines, IL 60016, USA
Email: info@walterjackets.com
Phone: +1 803 931 9685
Hours: Monday to Friday, 9:00 AM to 5:00 PM (CT)
Response Time: We respond within one business day.