Shipping Policy
Last Updated: July 7, 2026
This Shipping Policy explains how orders are processed, produced, and delivered at Walter Jackets. Please read this page carefully before placing your order. By purchasing from walterjackets.com, you agree to the terms outlined below.
1. Made to Order Production
Every item sold at Walter Jackets is made to order. This means production begins after your payment is confirmed. We do not hold pre-made inventory. Please allow adequate time for your order to be produced and delivered before placing it.
2. Order Processing and Production Time
Once your payment is confirmed, your order enters our production queue. Production takes approximately 12 to 15 business days, depending on order volume and product complexity. Business days are Monday to Friday, excluding public holidays.
You will receive a dispatch notification by email once your order has been completed and handed to the shipping carrier.
3. Estimated Delivery Time
After your order is dispatched, the estimated transit time is usually 3 to 5 business days for most supported destinations. International shipments may take longer due to carrier delays, customs processing, peak seasons, or other factors outside our control. The total estimated time from order placement to delivery is therefore 15 to 20 business days.
These are estimates only and are not guaranteed. Walter Jackets is not liable for delays caused by shipping carriers, customs processing, peak seasons, public holidays, or events outside our control.
4. Shipping Cost
A flat shipping fee of $25.00 USD applies to all orders worldwide, regardless of order size or destination. Shipping costs are displayed at checkout before you confirm your order.
5. Shipping Carriers
We work with multiple international carriers depending on your delivery destination. The most suitable carrier for your region will be selected automatically at the time of dispatch. All carriers we use provide full order tracking.
6. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your order. Tracking information may take up to 24 hours to update after dispatch.
If you have not received your tracking information within 16 business days of placing your order, please contact us at info@walterjackets.com, and we will look into it for you.
7. Worldwide Shipping
We ship to customers worldwide. If your country is not available at checkout, please contact us at info@walterjackets.com before placing your order. It is your responsibility to ensure that the product you are ordering is permitted to be imported into your country. Walter Jackets is not responsible for orders held, seized, or delayed by customs authorities.
8. Customs, Import Duties, and Taxes
For international orders, your shipment may be subject to import duties, customs fees, or local taxes upon arrival in your country. These charges are set and collected by your country’s customs authority and are entirely the responsibility of the customer. Walter Jackets does not collect, pre-pay, or reimburse these charges.
If you are unsure whether import duties apply to your order, we recommend checking with your local customs office before placing your order.
9. Incorrect Shipping Address
Please ensure your shipping address is complete and accurate at the time of checkout. Walter Jackets is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address after placing your order, contact us immediately at info@walterjackets.com. We will attempt to correct it if the order has not yet been dispatched.
10. Lost or Undelivered Orders
If your tracking shows that your order has been delivered but you have not received it, please first check with neighbours and your local post office or delivery depot. If the issue remains unresolved, contact us within 7 days of the marked delivery date at info@walterjackets.com, and we will work with the carrier to investigate.
If the carrier confirms that the order was delivered to the shipping address provided at checkout, Walter Jackets may not be able to issue a replacement or refund. However, we will assist you by reviewing the tracking details and working with the carrier where possible. Risk of loss passes to the customer once the order is delivered to the shipping address provided at checkout.
11. Delays Outside Our Control
Walter Jackets is not liable for shipping delays caused by events outside our reasonable control, including carrier disruptions, extreme weather, customs holdups, public holidays, or other unforeseen circumstances. In such cases, we will make every effort to keep you informed.
12. Contact Us
For any questions about your shipment or delivery, please contact us:
Walter Jackets
MatrixPro Holdings Inc.
341 W Kathleen Dr, Des Plaines, IL 60016, USA
Email: info@walterjackets.com
Phone: +1 803 931 9685
Hours: Monday to Friday, 9:00 AM to 5:00 PM (CT)